Maxnett provide a range of SLAs to meet your requirements. A typical SLA can be seen below

Standard SLA

• Instant telephone response or call back within 5 minutes 
• Unlimited Helpdesk Support Mon-Fri 9-5.30
• Onsite Repsonse within 1 hour for emergencies
• Onsite Reponse within 24 hours for non emergencies
• 24/7 ProActive Network monitoring
• Out of hours updates to avoid disruption